The camera is not power on; or is too far away from your mobile phone.
Please turn on the camera by plugging in the USB cable into the power adapter (camera will starts up automatically), make sure the status lamp is on (Refer to‘me’- ’Help’- ‘Status Lamp’). Please do the settings near the camera.
Mobile WLAN is not turned on; or DDPai APP is not allowed to access your ‘WLAN’and ‘Location’
Please turn on the WLAN of your mobile phone (DDPai APP will be authorized automatically when it is on). Make sure DDPai APP is allowed to access your WLAN and Location.
Setting Method 1: Set through the ‘ Access management’ of your mobile phone.
1.Enter‘Settings’
2.Enter ‘APP Management’
3.Click ‘DDPai APP’, enter the‘Access management’ page;
4.Allow APP to access‘WiFi ’, ’WLAN’, ‘Location’and other similar options;
5.Restart the APP
Setting Method 2: Set through the third party.
1.Select “Trust” in your third party Software Privacy Management .
2.Restart the APP
Inappropriate settings of WLAN Brand.
1.Settings
2.Enter‘WLAN’
3.Enter ‘Advanced’
4.Find ‘Scan all the time’and select ‘turn off’
5.Turn off the WLAN and then re-turn on it
(Parts of mobiles do not support)
The function of‘Scan all the time’of WLAN has been turned on.
1.Settings
2.Enter‘WLAN’
3.Enter ‘Advanced’
4.Find ‘Scan all the time’and select ‘turn off’
5.Turn off the WLAN and then re-turn on it