Waiting for reply

1. Waiting for replyrefers to the waiting state after the trainee initiates an application for customization. Before the coach reply, all applied orders are included in this tab, waiting for the coach to reply to customized requests and set course prices.

2. The trainees can remind the coach to check. It can be reminded every 12 hours.

3. After the coach reply to the course description and sets the course price, the order will flow to the [Deposit to be paid] tab.

Deposit to be paid

1. Deposit to be paid means that after the trainee agrees to the course reply and course price set by the coach, 30% of the total course price is paid as deposit to the coach.

2. The deposit payment is valid for 7 days. If the trainee fails to pay the deposit within 7 days, the order will be invalid.

3. After the trainee successfully paid the deposit, the order will flow to the To be customized]tab.

To be customized

1. To be customized means that the trainees wait for the instructor to customize the complete course content after the deposit has been paid.

2. The validity period of coach customization is 7 days. If the trainee does not receive the complete course customized by the coach within 7 days, the order will be invalid. For invalid orders, trainees can click the "Recover Deposit" button to recover the paid deposit.

3. After the coach completes the customization, the order will be transferred to the [Balance to be paid] tab.

Balance to be paid

1. Balance to be paid means that trainees can view the complete course content customized by the coach and pay the balance. After paying the balance, this order means completion. For successful orders, trainees can click the [View] button in [My coach] to view customized courses.

2. In the balance to be paid, if trainees are not satisfied with the course content customized by the coach, they can negotiate with the coach to adjust the course content. In the process of the coach adjusting the course, the trainee cannot make the final payment.

3. The remaining payment is valid for 7 days. If the student fails to pay the final payment within 7 days, the order will become invalid; for the invalid order, the deposit paid by the student will belong to the coach.

Expired

1. Expired refers to all expired orders. 

2. For the order for which the trainee has paid the deposit, since the coach has not sent the course to the trainee within the 7-day validity period, the trainee can click the [Recover Deposit] button to recover the paid deposit.